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The Professional Services Consultant at Nexthink ensures successful implementation of digital employee experience management software, maintaining technical excellence and customer satisfaction. Responsibilities include configuring products, advising on best practices, and contributing to community forums while collaborating with internal teams.
The Professional Services Consultant at Nexthink ensures successful implementation of digital employee experience management software. They maintain technical competency, configure solutions, educate clients, and collaborate with internal teams to enhance customer satisfaction.
The Professional Services Consultant at Nexthink is responsible for implementing the company's products within customer organizations to meet or exceed expectations. This role involves analyzing customer data, creating reports, providing insights, developing solutions, and supporting customer initiatives. Qualifications include a BA/BS in computer science, 5 years of technical consulting experience, and extensive knowledge of end user computing and IT operations.
The Jira Administrator will manage and develop the Jira platform, integrating with the Atlassian ecosystem. Responsibilities include creating and customizing projects and workflows, writing scripts, and ensuring adherence to security controls. The role requires collaboration with other leaders to enhance tooling practices and document procedures.
The Delivery Consultant will support Nexthink's Professional Services by analyzing customer data, creating analytical reports, and providing actionable insights. The role involves collaborating with Service Delivery Managers and customers to implement Nexthink solutions and develop automation scripts. Additionally, the consultant will ensure continuous improvement in technical knowledge and skills while handling testing and deployment processes.
The Professional Services Consultant ensures the implementation of Nexthink products meets customer expectations, analyzes customer data for insights, supports customer initiatives, and drives product upgrades and enhancements while maintaining strong communication and technical advisory relationships with clients.
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