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The Sr Implementation Consultant at Motive will lead complex onboarding projects, ensuring successful deployment of Motive's hardware and software for clients. This includes defining onboarding programs, tracking key performance indicators, and hosting training sessions. The role requires strong project management and communication skills to guide customers through their initial adoption of the platform.

Subject Matter Expert responsible for managing, tracking, diagnosing, and troubleshooting technical support cases in Tracking and Telematics. Provides guidance and training to support and company employees, identifies larger issues and trends, works with Technical Lead on problem resolution, and communicates with customers to minimize churn. On-call rotation may be required. Must have minimum 1 year in Technical Support or 2 years in Customer Support, fluent in English, team player, and have a Computer Science/Engineering background. Familiarity with Hardware and Firmware troubleshooting and on-call rotation flexibility is necessary.

The IT Support Engineer is responsible for providing expert IT support to ensure end-user satisfaction. Key tasks include managing OS installations on multiple platforms, onboarding and offboarding employees, resolving technical issues, maintaining IT inventory, adhering to Service Level Agreements, and generating IT support reports.