As a Systems Support Engineer, you will provide advanced technical support, manage incidents, assist with hardware and software setups, and conduct user training. Responsibilities include system maintenance, documentation, and collaboration with IT teams to resolve issues and enhance infrastructure.

As a Workforce Administrator, you will manage scheduling exceptions, monitor real-time call traffic, and analyze call flow to ensure operational efficiency and acceptable service levels. You are responsible for preparing reports, maintaining data accuracy, and developing relationships within the organization to facilitate problem-solving.