As a Technical Support Representative, you'll provide bilingual support to merchants, troubleshoot issues, and enhance customer satisfaction with eCommerce solutions. Responsibilities include communication with management, onboarding customers, and resolving technical queries in a 24x7 environment.

As a Tier 2 Technical Support Representative, you will handle complex support requests, provide solutions, and assist internal teams to enhance customer satisfaction.

The Technical Support Representative provides 24x7 technical support via phone, email, and chat, assisting customers with eCommerce platform issues and enhancing customer satisfaction through effective communication and critical thinking.