As a Customer Support System Admin at Spotnana, you will define and configure workflows in Salesforce Service Cloud, improve customer service processes, and analyze performance data. You will collaborate with various teams to enhance support efficiency, develop operating procedures, and onboard new team members.

As a Customer Success Manager, you will collaborate with hotel partners to set strategic goals, address their business challenges, and manage performance and budgets. You'll provide expert guidance, develop insightful reports, and work with various internal teams to drive the successful usage of Spotnana's offerings by hotels.

The Testing Specialist will support operations in onboarding, agent support, and troubleshoot technical issues. Responsibilities include providing feedback on products, streamlining processes, maintaining testing summaries, and engaging in special projects.