The Senior Director of Customer Success at CertifID leads a team to enhance customer satisfaction and retention. This role focuses on creating standardized engagement models, optimizing processes, and ensuring customers achieve their goals through cross-functional collaboration and strategic initiatives.

As a Customer Success Manager at CertifID, you'll manage a portfolio of Mid-Market and SMB customers, overseeing onboarding and ongoing success. Responsibilities include developing strong relationships, managing transitions with the sales team, conducting trainings, and identifying risks to customer satisfaction.