As a Client Experience Associate, you will communicate with clients to understand their situations regarding disability benefits and insurance compensation. You will guide them through the process, utilizing internal platforms like Salesforce and Front. The role involves navigating sensitive conversations to provide support and advice, with a focus on helping clients in crisis.

As a Client Experience Specialist, you will communicate with clients seeking help with disability benefits or insurance compensation. Your role involves understanding their situations, advising them on next steps, and using internal tech platforms to assist them, while ensuring a supportive and efficient dialogue.