Manage high-value subscription accounts, building strong relationships with attorney clients. Oversee communications, track account health, and collaborate with Sales for renewals. Increase service usage, provide exceptional client experiences, and support team projects in a fast-paced environment.

The Customer Success Manager at Expert Institute is responsible for managing high-value subscription accounts, building relationships with attorney clients, overseeing client communications, and maximizing retention rates. They work closely with sales to prepare accounts for renewal and support the Medical and Research teams in delivering an exceptional client experience.

The Customer Success Manager at Expert Institute will manage and grow subscription accounts, building strong relationships with attorney clients. Responsibilities include tracking account health, overseeing client communications, presenting proposals, and collaborating with internal teams to enhance client experience. The role emphasizes relationship management and achieving ambitious goals in a fast-paced tech environment.