Top Customer Success Jobs
The Bilingual Client Engagement Senior Specialist will manage inbound and outbound communications with homeowners, focusing on providing exceptional customer service and resolving issues related to mortgage servicing. Responsibilities include documenting communications, promoting products, and collecting payments on delinquent accounts.
The role involves navigating homeowner communications in a friendly manner, resolving issues using the internal mortgage servicing system, promoting Valon's products, and managing collections for delinquent accounts. The ideal candidate has experience in customer service and mortgage servicing, with strong communication skills.
The Mortgage Insurance Specialist will manage the timely payment of mortgage insurance premiums, process termination requests, and solve operational issues in mortgage servicing. This role requires liaising with mortgage insurers, completing audits, and maintaining compliance with guidelines while providing excellent service to homeowners.
The Mortgage Assistance SPOC serves as the primary contact for homeowners in default, addressing inquiries, evaluating eligibility for assistance plans, negotiating agreements, and monitoring foreclosure processes. This role requires organizational skills, strong communication, and problem-solving abilities.
The Client Engagement Specialist will handle inbound and outbound homeowner communications, resolve issues using a mortgage servicing system, document interactions, promote products, locate delinquent accounts, and collect payments or set up repayment plans. The role requires teamwork, strong communication skills, and attention to detail.
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