The PSA Customer Experience Show Lead will provide exceptional customer care, oversee call center staff, manage event processes, and resolve escalated customer issues. Responsibilities include staff training, logistical coordination for events, and reporting market insights to improve customer service operations.

The Customer Experience Specialist will provide exceptional service to clients, manage their orders, assist with inquiries, and help resolve any issues during the submission process. They will work closely with customers and various departments to ensure a smooth and positive experience, including scheduling drop-offs and pickups, and attending trade shows as a company representative.

The Customer Experience Specialist will provide world-class customer care, assisting with order drop-offs, handling customer inquiries, scheduling pickups, resolving payment issues, and working collaboratively with other departments to ensure a seamless process for collectors. The role requires direct interaction with customers and support during trade shows.