Top Customer Success Jobs

The Retention Insight Specialist at Optimum is responsible for assessing call quality and performance of retention agents dealing with existing customers. The specialist will monitor call flows, provide feedback, and create quality-driven initiatives to improve training and save rates. Key qualifications include a Bachelor's degree or relevant experience, 3-5 years of call center or related experience, knowledge of call analytics and data mining, strong communication skills, and proficiency in Microsoft Office.