Top Customer Success Jobs

The Compliance Senior Specialist monitors regulatory changes, provides oversight and advice on compliance matters, and collaborates with various teams to ensure adherence to regulations. Responsibilities include managing compliance content, supporting regulatory inquiries, and evaluating products from a regulatory perspective while maintaining effective communication across teams.

The Customer Support Training Lead will oversee the training team in delivering effective learning initiatives aligned with business objectives. Responsibilities include managing team performance, fostering a positive work environment, making data-driven decisions, and supporting employee development. The role demands strong communication and problem-solving skills, often bridging the gap between training specialists and senior leadership.

The Payment Operations Senior Specialist will manage and enhance money movement processes, provide support for currency operations, coordinate product launches, and ensure effective communication within various teams to streamline operations, focusing on automation and efficiency.

As a Customer Support Associate, you will assist Wise's customers via phone and email, building lasting relationships while collaborating with internal teams to enhance service quality. Your role involves problem-solving and taking initiatives to improve customer experiences and career progression.

The Knowledge Management Specialist will support the KYC function by creating and maintaining a centralized knowledge base, documenting workflows, leading knowledge management initiatives, and enhancing customer experiences through effective information management. The role entails promoting knowledge sharing, conducting quality checks, and collaborating with operational teams to reduce errors and improve efficiency.

The Customer Support Team Lead will develop a strong team of customer support agents, set performance targets, and improve the customer support experience. Responsibilities include motivating team members, reporting insights, and collaborating with product teams. The role emphasizes leadership, communication, and data-driven decision-making to enhance customer experience.

The Cloud Governance Specialist will manage and uphold Wise’s Cloud Governance policy in a multi-cloud environment, ensuring compliance, optimizing services, and reporting risks to senior management. This role involves collaboration with engineering teams, evaluating existing controls, and contributing to sustainability reporting.