Top Customer Success Jobs
The Senior Client Services Administrator will support a portfolio of Vision Insurance Clients by providing exceptional administrative service, responding to inquiries, and resolving client escalations. They will work closely with the MetLife Sales team to oversee client renewals and manage complex tasks independently.
The Head of Customer Service & Operations leads the Operations Departments, manages strategic direction, drives performance through effective team collaboration, oversees operational processes, and ensures adherence to compliance policies while enhancing customer service quality.
The Client Services Consultant II is responsible for managing and growing a portfolio of high-profile clients, ensuring client satisfaction and retention while meeting revenue goals. This role involves strategic leadership, effective communication, and collaboration with internal teams to support client needs and address any concerns. The consultant works closely with decision-makers to influence buying choices and communicates market trends to senior management.
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The Claims Specialist will manage the retrieval of medical information, ensuring the integrity of the data and meeting operational efficiency goals. Responsibilities include obtaining missing data elements and prioritizing actions for achieving customer satisfaction. The role may involve performing additional related duties as assigned.
The Specialist will conduct one-on-one coaching sessions, monitor and evaluate calls, develop metrics to assess coaching impact, and track individual and team performance. They will create tailored coaching plans and deliver training on communication strategies, collaborating with the operations team to align coaching with organizational goals.
The Senior Long Term Disability Claims Specialist processes and evaluates disability insurance claims while managing a caseload of moderately complex claims. This role includes providing customer service, collaborating with healthcare providers, and utilizing critical thinking to make informed claims decisions.
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