Top Customer Success Jobs
Provide administrative support and customer service to large group benefits clients, lead projects, provide alternative solutions, consult with customers, collaborate for problem resolution, and participate in customer account audits and strategic planning.
Senior Short Term Disability Claims Specialist with expertise in insurance industry processes and US culture. Proficient in computer navigation, Excel, and communication. Strong analytical and interpersonal skills for gathering and analyzing data. Ability to work effectively in production-driven environments and escalate issues when necessary.
The Service Academy Trainee will undergo a 4-month training program focused on the employee benefits industry and MetLife's operating systems. Responsibilities include customer relationship management, learning products and processes, assisting with problem-solving, generating reports, and participating in audits and planning processes.
Featured Jobs
The Analyst - Public Fixed Income - Client Service Operations at MetLife Investment Management is responsible for producing and delivering timely and accurate client reports, client onboarding and offboarding, and participating in operational due diligence and client audits. The role requires exceptional communication skills, attention to detail, and the ability to work in a fast-paced environment.
The Client Services Consultant II manages day-to-day service support for multiple National Account clients, ensuring exceptional customer service, leading projects, coordinating meetings, and preparing client reports. They also serve as a liaison with internal teams to deliver services that exceed client expectations.
The AI Sr Consultant will lead the implementation of AI solutions in the LatAm Data and Analytics team at MetLife. Responsibilities include managing AI product development, ensuring responsible data governance, tracking AI benefits, and driving scalability across products while collaborating with functional teams to address business needs.
The Client Service Manager oversees the service team within the Western Region, focusing on customer satisfaction and profitable revenue. This role manages account managers and consultants, addresses customer and broker issues, implements process improvements, and collaborates closely with Sales and internal resources to enhance service delivery and operational efficiency.
Customer Care Advocate role based in Omaha, NE. Responsible for handling inbound customer service inquiries and resolving complex customer issues. Focus on delivering exceptional customer experiences and exceeding expectations. Full-time virtual position with in-person training.
Handle and administer Family & Medical Leave Act claims, adhere to federal and state regulations, complete eligibility decisions, update systems, interact with various stakeholders.
Lead Long Term Disability Claims Specialist at MetLife managing a caseload of LTD insurance claims, providing timely reviews, documentation, and decisions, and coaching new associates for continuous improvement and customer satisfaction. Fully virtual position with essential experience in LTD/IDI insurance claims and excellent customer service skills.
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