As a Sr. Customer Education Manager at Pluralsight, responsible for planning, executing, and evaluating self-serve content to help customers achieve business outcomes. Collaborate with cross-functional teams to create engaging educational content. Utilize data to improve content effectiveness and measure learning metrics. Lead projects and manage customer education strategies.

The Customer Success Specialist manages customer contracts and facilitates renewal transactions while identifying upsell opportunities. They collaborate with various departments to maximize growth and mitigate risks in customer accounts. Responsibilities include customer lifecycle management, forecasting, and effective communication with stakeholders.

Responsible for renewing customer contracts, supporting Customer Success and Revenue organizations, and identifying upselling opportunities. Collaborates with various departments to maximize renewal success. Manages renewal lifecycle, engages with counterparts to mitigate risk, and partners with sales executives. Requires basic understanding of business development, sales, and customer success, strong communication skills, and business sense.