Top Customer Success Jobs
As an Associate Customer Support Technician, you will assist customers with software and hardware inquiries, providing efficient and friendly service through phone, email, and chat. Your role involves troubleshooting issues, documenting problems, and escalating unresolved cases to higher support levels, ensuring high standards of customer care.
The Associate Customer Support Technician will assist customers with inquiries and problems related to EZLynx software and other company products, providing customer service via phone, email, and chat. Responsibilities include troubleshooting, documenting issues, and escalating unresolved problems appropriately.
As a Customer Implementation Specialist at Ivans, you will facilitate the implementation of new download types for insurance carriers. This role involves project coordination, communication with carrier partners, and ensuring successful go-live processes while providing training and support.
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As a Customer Implementation Specialist, you will serve as the main contact for insurance carriers implementing new download types, coordinate projects, provide technical support, and train customer service staff on Ivans Exchange while ensuring customer satisfaction.
The Pendo Success Specialist will lead the implementation of the Pendo platform, ensuring smooth onboarding and high-quality support for users. Responsibilities include setting up and configuring Pendo instances, managing training sessions, addressing user needs, documenting processes, and collaborating with cross-functional teams to optimize user experiences.
The Pendo Success Specialist is responsible for the implementation and support of Pendo within the company's software products, ensuring successful onboarding and user experience. This role involves leading training sessions, managing service delivery, collaborating with various teams, and developing content strategies to enhance user engagement and satisfaction.
As a Bilingual Associate Customer Support Technician, you will assist customers with inquiries related to software and hardware products, providing efficient customer service through phone, email, and chat. Your role will involve troubleshooting problems, documenting issues, and escalating unresolved concerns.
The Customer Advocate Manager will develop and maintain relationships with existing customers, address their challenges with Applied solutions, and implement strategies to enhance customer satisfaction and retention. This role involves active listening, understanding customer priorities, driving execution of plans, and collaborating with internal teams to ensure client success.
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