Top Customer Success Jobs
The Risk Specialist role at Capital One involves executing DE/OE testing for Risk Management, evaluating control effectiveness, identifying weaknesses, and recommending remediation. Responsibilities include testing controls, documenting findings, and maintaining client relations. The role requires a Bachelor's Degree or military experience, with at least 2 years of audit or controls testing experience. Preferred qualifications include IT general controls knowledge, internal controls auditing experience, critical thinking skills, and attention to detail. COSO certification is preferred.
Provide on-site customer support for an enterprise workforce, focusing on technology support operations, including incident management and support for desktops and mobile devices. Drive improvements in user experience through effective problem resolution and management.
The Senior Legal Specialist will manage defensive credit card litigation by analyzing cases, maintaining legal files, supporting legal counsel, coordinating with external parties, and improving business practices. They will prioritize a high-volume caseload and meet critical litigation deadlines.
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The Customer Complaints Case Handler is responsible for managing and resolving customer complaints. This includes investigating concerns, providing informed responses, supporting customers throughout the resolution process, and improving company processes. A focus on customer advocacy and clear communication is essential.
As a Collections Advisor, you will support customers facing difficulties in making payments due to various circumstances. Your role involves effective communication, understanding individual situations, and providing suitable solutions while ensuring a customer-focused approach. You will also need to navigate industry regulations and signpost customers to additional support resources.
Support network through real-time monitoring of trends, volumes, files, and transactions, activate appropriate levers, ensure business processes meet customer needs. Monitor critical metrics, trigger escalations, prepare reports, analyze performance issues, collaborate with global teams. Act as point of contact for technical difficulties, track incidents, manage bridge lines. Perform audits, manage handoff emails, support other work towers, maintain process documentation and governance.
As a Principal Risk Specialist at Capital One in Alabang, Philippines, responsibilities include conducting risk assessments, monitoring and mitigating risks, managing audit processes, and implementing risk management policies. Basic qualifications require a Business Graduate with 3-5 years of experience in managing risk and internal controls in the financial industry, familiarity with operational risk management, strong analytical and communication skills, and willingness to work in the Alabang location and mid-shift schedule.
The Manager - Client Development at Capital One Shopping will manage partnerships with key merchants, integrating products and leveraging data to optimize business success. The role involves strategic account management, driving analyses to support merchant initiatives, and collaborating with internal teams to create tailored solutions.
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