The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.

The Customer Support Manager will lead the development and optimization of customer support processes, manage an offshore support team, and enhance the customer experience through various channels. Responsibilities include training staff, measuring performance, and collaborating with other departments to improve workflow and communication.