As a Senior Client Success Manager, you'll manage key client relationships, ensuring their satisfaction and results. Your role includes analyzing performance data to provide insights, gathering client feedback for product enhancements, and identifying growth opportunities while effectively communicating client needs within the company.

The Support Specialist will handle inbound communications from borrowers, managing calls, texts, and emails to address account needs. Responsibilities include documenting user issues in ZenDesk, improving call procedures, and ensuring adherence to financial regulations. The role requires excellent problem-solving skills and the ability to maintain an empathetic tone in financial discussions.

The Collections Specialist will make outbound calls to assist borrowers in resolving their debts, manage internal collection efforts, and improve contact center processes. The role involves navigating multiple software systems and adhering to federal and state regulations.