The Customer Success Manager for Mid-Market at Built In partners closely with Account Managers to ensure customer success and engagement on Built In products. Responsibilities include driving customer adoption, providing training and onboarding, and acting as a product expert. The ideal candidate has 4+ years of experience in customer success, strong communication skills, and proficiency in Salesforce.

The Enterprise Customer Success Manager partners closely with Account Managers to ensure Built In’s Enterprise customers achieve a significant return on investment and drive business success. Responsibilities include executing on operational and product utilization goals, creating and executing project plans, driving customer adoption, and maintaining healthy customer engagement levels.