As a Customer Support Associate at Empower, you will provide customer-focused assistance through calls, chat, and emails, addressing customer inquiries and enhancing their experience. You will advocate for customers internally to drive improvements and work within a cross-functional team dedicated to operations in Mexico.

The Customer Support Associate provides focused assistance, handles inquiries via calls, chats, and emails, collaborates with the team to enhance customer experience, identifies pain points, advocates for customers, and proactively seeks process improvements.