Top Customer Success Jobs
Looking for a Director of Solution Storytelling for Customer Service and Industry to lead customer testimonial content facilitation and development for customer service workflows, supporting marketing and sales activities. The role involves telling stories about change agents, fostering strategic customer relationships, and advocating for customers' best interests.
As a Customer Success Architect at ServiceNow, you will deliver consultancy and services to Fortune 500 companies up to the CxO level, building relationships, and acting as a trusted advisor in various areas like Vision & Strategy, Partner Management, and Implementation Strategy. Your goal is to ensure successful digital transformations and high customer satisfaction ratings.
Lead a team of Customer Success Advocates to improve technical health, deployment, and adoption activities for a portfolio of customers using ServiceNow products. Work with customers to maximize value and reduce escalated cases. Create new success plays and develop junior team members. Requires 7+ years of related experience and fluency in Japanese and English.
The Customer Success Manager at ServiceNow advocates for customers, oversees customer portfolios, ensures technical health, and maximizes customer value from ServiceNow products. They collaborate with various teams to address customer issues and drive successful outcomes.
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