Top Customer Success Jobs
As a Customer Success Manager, you will oversee a portfolio of customers, ensuring they achieve their business outcomes and maximize their use of ServiceNow products. This includes providing strategic guidance, promoting product adoption, resolving client issues, and leveraging ServiceNow success plays to foster customer engagement.
As a GenAI Architect in the Customer Success team, you will lead complex projects to deliver ServiceNow's GenAI capabilities, provide technical advice to customers, and collaborate with cross-functional teams to enhance customer satisfaction and drive business outcomes.
The Pricing & Packaging Specialist will develop and execute pricing strategies for ServiceNow's post-sales offerings, ensuring customer satisfaction and alignment with market expectations. Key responsibilities include conducting market research, collaborating cross-functionally, and establishing data-driven pricing models to optimize revenue growth.
As a GenAI Architect, you will develop and deliver AI solutions for clients, working alongside cross-functional teams to ensure effective deployment of ServiceNow's GenAI technologies. You will lead enablement programs, shape customer outcomes, and contribute to documentation and thought leadership on GenAI capabilities.
The ITAM Specialist - SAM is responsible for building and enhancing content services for IT Asset Management, leading a team of data analysts, ensuring data normalization, and collaborating with product management and engineering. Key tasks include research, quality assurance, technical solutions, training, and customer support.
The Client Director will manage and grow relationships with ServiceNow's largest existing accounts, lead virtual teams, and develop strategic solutions to meet client needs while achieving financial targets for licenses, renewals, and services.
The Sr. Service Provider Specialist role focuses on managing relationships with ServiceNow's partner ecosystem, executing strategies for growth, and driving new sales opportunities. Responsibilities include partner management, program development, pipeline management, and acting as a trusted advisor to maximize partner capabilities and revenue.
The Global Client Director will manage relationships with key clients in the Global Systems Integrator territory, providing strategic leadership and ensuring alignment with ServiceNow's solutions. Responsibilities include overseeing executive relations, managing resource deployment, achieving financial targets, and cultivating deep relationships with clients.
The Manager, Customer Service will oversee and manage customer support, driving success on support metrics, leading a technical team, and ensuring exceptional customer experiences. Responsibilities include managing operations outages, handling customer escalations, and fostering teamwork and collaboration within the organization.
The Customer Success Transformation Executive at ServiceNow drives customer value through prescriptive guidance and strategic planning. He/she collaborates with executive management and strategic partners, aligning stakeholders to enhance ServiceNow adoption. Responsibilities include managing account plans, achieving operational KPIs, and optimizing customer success processes.
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