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Top Customer Success Jobs
Fintech • Machine Learning • Mobile • Software • Financial Services
As a Customer Advocate for Social Media, you'll manage interactions with customers on social platforms, ensuring timely and empathetic responses that reflect the brand voice. You will analyze trends, monitor metrics, and collaborate with internal teams to enhance customer engagement and address reputational risks. Your role is essential in maintaining online reputation and customer satisfaction through authentic engagement.
Top Skills:
Social Media
8 Days Ago
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Fintech • Machine Learning • Mobile • Software • Financial Services
As a Senior Customer Advocate, you will manage customer inquiries on social media and third-party review platforms, ensuring brand voice consistency while delivering empathetic solutions. This role involves monitoring social media metrics, collaborating with internal teams for reputational and regulatory risks, and mentoring peers to enhance the customer support strategy at MoneyLion.
Fintech • Machine Learning • Mobile • Software • Financial Services
The Customer Advocate, Trust & Safety at MoneyLion is responsible for investigating claims of ID theft and unauthorized charges, identifying fraudulent accounts, and working on risk mitigation. This role requires effective communication and attention to detail, as well as the ability to work independently and collaboratively with cross-functional teams.
Fintech • Machine Learning • Mobile • Software • Financial Services
The Senior Customer Advocate for Trust & Safety investigates fraud claims including identity theft and unauthorized charges. This role involves collaborating with various teams to enhance fraud detection measures and ensure regulatory compliance, while maintaining customer satisfaction. Strong analytical skills and attention to detail are essential.
12 Days Ago
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Fintech • Machine Learning • Mobile • Software • Financial Services
The Manager, Customer Advocacy will lead MoneyLion’s customer engagement efforts by overseeing a team that manages public reviews and social media interactions. This role involves establishing workflows for private resolutions, setting strategies for content moderation, and developing the brand’s public support strategy. Responsibilities include measuring performance based on customer feedback and fostering cross-functional collaboration.
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