Top Customer Success Jobs
As a Customer Support Specialist, you will manage inbound customer requests, troubleshoot API and software access issues, maintain internal documentation, and communicate with game day operations staff regarding issues. You will work with internal departments to ensure high-quality customer operations, requiring effective communication and organizational skills.
The Sports Customer Onboarding Officer will collaborate with league and federation clients to ensure efficient delivery of customized products and services. This role includes coordinating with 3rd party video providers, managing implementation timelines, conducting training sessions, and providing documentation to enhance the user experience during onboarding.
The Sportsbook Customer Onboarding Officer will manage the onboarding process for Sportsbook clients, ensuring efficient delivery of products and services. Key responsibilities include developing timelines, conducting training workshops, assisting with installation guides, managing API calls, and maintaining relationships with stakeholders.
The Sportsbook Customer Support Analyst role involves providing immediate assistance to sportsbook clients, monitoring and resolving issues, and maintaining communication between various teams. The analyst will help technical support staff, prioritize problems, and create a knowledge base for solutions.
The Customer Success Manager at Genius Sports will manage client accounts, driving strategy and fostering relationships with digital advertisers. The role requires guiding customers through onboarding and growth, ensuring they maximize product value while managing customer strategy effectively.
As a Customer Support Executive at Genius Sports, your primary responsibilities will include providing customer support for users, monitoring live games for issues, and performing product testing. You will be part of a global team and will have opportunities for exposure to various business areas and products.
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