As a Senior Customer Success Manager at commercetools, you will drive customer engagement and ensure they maximize value from our platform. Your responsibilities include managing a multimillion-dollar portfolio, fostering relationships, facilitating business reviews, and collaborating internally to address customer needs effectively.

The Manager of Customer Success will lead a team of Customer Success Managers, develop strategies for customer engagement, oversee performance metrics, and cultivate relationships at senior levels of key accounts to ensure retention and identify growth opportunities.