The Manager of Customer Success will lead a team of Customer Success Managers, develop strategies for customer engagement, oversee performance metrics, and cultivate relationships at senior levels of key accounts to ensure retention and identify growth opportunities.

As a Senior Implementation Success Manager, you will guide customers in deploying their e-commerce solutions, offering consultation on implementation strategies, project management, and architectural requirements. You'll act as a trusted advisor, managing risks and advocating for customer needs while leading progress tracking and communication for multiple programs.