Top Customer Success Jobs
The Collections Specialist will interact with customers responsible for accounts over 30 days past due, provide billing assistance, reconcile payment histories, perform skip tracing, document communication accurately, analyze repayment capabilities, and improve training efforts.
The Auto Collections Specialist I is responsible for managing and collecting payments on delinquent auto finance accounts. Responsibilities include contacting customers, negotiating repayment plans, maintaining accurate records, and ensuring compliance with regulations. The role requires strong communication skills and attention to detail.
The Settlement Specialist supports the Collections Department by reviewing and processing settlement requests, negotiating payment terms with customers, providing feedback on submissions, and developing operational policies. The role requires excellent communication and time management skills to thrive in a fast-paced environment.
As an Online Support Specialist, you will provide exceptional customer service via phone, chat, and email. Responsibilities include managing communications in Zendesk, reviewing financial documents, verifying customer income, and detecting fraudulent applications. You will be part of a dynamic team focused on delivering high-quality service and meeting production goals.
Customer Service Representatives assist customers over the phone with the loan application process, verify financial information, troubleshoot product-related issues, and provide excellent customer service. The role involves handling 100+ calls per day while adapting to changing policies and ensuring quality service delivery.
The Vendor Relationship Specialist manages agency partner performance, coordinates repossession and sales processes, ensures compliance with legal communications, and supports operational policies. They provide regular performance reports and collaborate with internal and external teams to enhance communication and improve processes.
The Entry Level Underwriter will review and process loan applications, assist customers over the phone, verify financial documents, detect fraudulent applications, and maintain high-quality standards while meeting production and customer service goals.
The Licensing Specialist will support the Licensing Team by managing the state licensing process, tracking licenses, preparing regulatory reports, providing administrative assistance, conducting legal research, and managing responsive documents for regulatory exams.
The Auto Servicing Specialist engages with customers by phone and email to provide information about account status, assist with payments, and resolve concerns. The role requires collaboration with team members and management to enhance customer satisfaction and contribution to training improvements.
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