As a Scaled Account Manager at Navan, you will establish consultative relationships with customers, respond to their requests, monitor account satisfaction, and manage renewal and upsell conversations, all while collaborating with various teams to optimize processes.

As an Enterprise Customer Success Manager, you will guide strategic customers in leveraging the platform, ensuring satisfaction and value throughout their journey. Responsibilities include onboarding, product training, addressing customer needs, and collaborating with various departments to drive retention and success.

The Enterprise Customer Success Manager will be responsible for ensuring key strategic customers maximize value from the platform by managing post-sales activities, conducting regular check-ins, and collaborating with various internal teams. Responsibilities include relationship-building with C-suite clients, managing integration cycles, and providing internal feedback to improve customer engagement and satisfaction.