The Bilingual Customer Support Specialist at Samsara will provide exceptional customer service by assisting with account issues, managing inquiries about billing, contracts, and escalations. The role requires strong organizational skills and effective communication in a multi-channel contact center environment, supporting various industrial clients to ensure satisfaction and operational efficiency.

As a Technical Support Engineer at Samsara, you will resolve complex customer issues, manage support tickets, create knowledge base articles, and collaborate with other engineers. Your role will focus on providing exceptional support while influencing product feedback for improvements in hardware and software solutions.

The Manager, Customer Support at Samsara will lead a team of 20-25 safety event review specialists, overseeing performance, development, and day-to-day operations. Key responsibilities include ensuring accurate video and data labeling, maintaining quality standards, driving engagement, and implementing process improvements.