Top Customer Success Jobs
The Senior Support Engineer will work closely with customers to resolve complex support issues, advocate for their needs, and collaborate with various teams to enhance product features and documentation. They will manage support cases from self-managed GitLab and SaaS clients, contribute to incident management, and participate in the hiring process.
As a Support Engineer at GitLab, you will engage with customers to troubleshoot issues in complex environments and collaborate with various teams to fix bugs and improve processes. Your responsibilities include managing support cases, contributing to documentation, and participating in on-call rotations for customer support.
The Manager, Success Services leads a team of Customer Success Architects, driving the adoption and success of paid services in the APJ region. Responsibilities include team leadership, sales enablement, revenue management, and cross-functional collaboration to enhance service delivery and customer satisfaction.
Featured Jobs
The Customer Success Architect at GitLab will build strategic relationships with clients, ensuring alignment with their business objectives and facilitating the adoption of GitLab's DevSecOps platform to drive their success. Responsibilities include providing technical guidance, onboarding support, program management of escalations, and developing customer success plans.
As an Intermediate Vulnerability Research Engineer, you will enhance GitLab's security detection capabilities through research, developing benchmarks, and improving vulnerabilities detection products related to web security. You’ll also write technical reports and interact with customers regarding security vulnerabilities.
As a Senior Customer Success Strategy Analyst, you will partner with global customer engagement teams to analyze insights and feedback, develop strategies for customer satisfaction and loyalty, and ensure alignment with business objectives through strategic project delivery and data analysis.
As an Intermediate IT Helpdesk Analyst at GitLab, you will provide exceptional end-user support, troubleshoot hardware and software issues, and assist with onboarding and offboarding processes. You will manage accounts, build knowledge bases, and provide training, ensuring smooth operations within a security-focused environment.
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