As a Lead Customer Success Manager, you will ensure enterprise customers successfully adopt and realize value from Freshworks products. This consultative role involves collaborating with key stakeholders, developing success plans, nurturing expansions, and providing seamless support while building strong relationships and understanding business objectives.

The Lead Customer Success Manager will ensure the success of Freshworks’ top-tier customers in adopting Freshworks products, acting as a strategic advisor and guiding customers to achieve their business objectives. The role involves collaborating with stakeholders, creating joint success plans, securing account renewals, providing coaching, and identifying risks to improve product adoption while fostering strong relationships with key personnel up to C-level executives.

As a Lead Customer Success Manager, you will build deep relationships with key clients, drive product adoption, analyze usage data to reduce churn, and collaboratively find growth opportunities while educating customers on best practices.