The Customer Support Specialist I will focus on resolving basic customer issues with Vertafore products, document case resolutions, and troubleshoot software and network problems in a fast-paced, inbound support environment, while enhancing customer experience and productivity.

The Customer Support Specialist I will enhance customer service by troubleshooting customer issues with Vertafore products. Responsibilities include resolving client problems, providing support through calls, chats, and emails, and educating customers on self-service. The role involves tracking issues, coordinating with internal teams, and assisting peers in support duties.