Top Customer Success Jobs

The Premier Support Engineer assists clients with technical questions, develops relationships, and drives product conversations, primarily in a SaaS environment.

The Manager of Technical Support Engineering at Datadog leads a team of TSEs, ensuring customer satisfaction by managing technical support processes and mentoring team members. The role involves training new hires and improving team productivity and collaboration with internal teams on escalations.

Manage and coach TSE team to address client issues, oversee team performance, ensure successful onboarding, guide technical training, and improve processes.

Lead a team of Customer Success Managers to drive customer value, manage renewals, and expand revenue while fostering a high-performance culture.

Manage and mentor a team of Premier Support Engineers, focusing on client relationships, technical support, and team productivity. Collaborate with internal teams to enhance customer experiences and foster team development.

Manage and mentor a team of Technical Support Engineers, ensuring client satisfaction and performance improvement through training and documentation.

As an Enterprise Customer Success Manager, you will build relationships with enterprise customers, advocate for their needs, and drive product adoption while collaborating with internal teams to ensure a positive customer experience.