Top Customer Success Jobs
The Client Concierge at Chewy will deliver excellent service to pet parents, managing patient intakes and front-end interactions. Key responsibilities include utilizing technology for patient management, cleaning workspaces, and assisting veterinarians and practice managers. This role emphasizes strong communication skills, customer service, and empathy for both pets and their owners.
As a Licensed Customer Service Trainer, you will lead the onboarding for new Pharmacy Healthcare Representatives, providing essential training in customer service, tool navigation, and pharmacy policy. Responsibilities include delivering training, coaching learners, evaluating performance, and collaborating with other teams to enhance the onboarding experience while ensuring compliance with pharmacy regulations.
The Client Concierge at Chewy will provide stellar service and communication while supporting the veterinary team. Responsibilities include handling patient intakes, engaging with clients, utilizing practice management systems, and assisting in inventory management. The role emphasizes empathy, strong communication skills, and participation in training for professional development.
Featured Jobs
As a Client Concierge at Chewy, you will provide exceptional customer service, handle patient intakes, and support veterinary teams. Your role involves engaging with pet parents, using Practice Information Management System technology, and upholding standard operating procedures. A strong emphasis is placed on communication and empathy, while maintaining a clean workspace and assisting with inventory needs. Weekend work and possibly some travel may be required.
As a Customer Service Representative at Chewy, you will engage with customers, offering guidance on pet products and resolving issues with a strong focus on communication and problem-solving. The role requires adaptability, active listening, and a collaborative spirit among team members. You must be able to work in a fast-paced environment and demonstrate proficiency in computer systems to assist customers effectively.
As a Customer Service Representative at Chewy, you will engage with customers to assist them with various topics related to pet products. The role involves problem-solving, utilizing effective communication skills, managing interactions through virtual collaboration tools, and contributing to a customer-centric culture. You will use your ability to multi-task and adapt to changing business needs while ensuring a positive customer experience.
As a Customer Service Representative, you will engage with customers to assist them with inquiries related to pet products and resolve issues. This includes using active listening and problem-solving skills while maintaining a positive attitude. You will also collaborate with team members and managers through various communication tools.
As a Customer Service Representative at Chewy, you will engage with customers over the phone, assist them with inquiries about their pets, research solutions, and ensure effective communication. You must be adaptable, possess a strong background in customer service, and be comfortable working from home while using collaboration tools.
The Client Concierge at Chewy provides exceptional customer service in a newly launched veterinary practice, assisting pet parents with their needs and ensuring a positive experience through compassionate communication. Responsibilities include managing patient intakes, supporting the veterinary team, and utilizing technology like the Practice Information Management System to enhance operations.
The Associate Director, Voice of Customer at Chewy will lead a team focused on delivering actionable customer insights to enhance the customer experience. Responsibilities include developing feedback tools, driving VOC insights across the business, conducting competitor assessments, and collaborating with cross-functional teams to address customer experience gaps.
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