Top Customer Success Jobs

As a DEI Specialist at Affirm, you will drive and manage projects that support the company's diversity, equity, and inclusion strategy. Key responsibilities include project management, vendor oversight, data analysis, and collaboration with various teams to set DEI goals. You will also manage communication and support administrative tasks for DEI programs, ensuring all projects stay aligned with organizational objectives.

The DEI Specialist at Affirm will support the execution of the company's diversity, equity, and inclusion strategy. Responsibilities include managing projects, collaborating with cross-functional teams, analyzing data, and ensuring effective communication across DEI programs. The role requires a focus on program improvement and maintaining data integrity while providing administrative support.

As a Customer Advocacy Associate II, you will handle complex complaints from customers with empathy and product knowledge. Your responsibilities include investigating complaints from state and federal regulators, collaborating with cross-functional teams to identify issues, and driving continuous improvement in customer experience and operations.