Top Customer Success Jobs

The Customer Experience Specialist handles customer support queries related to accounting software, primarily assisting small business owners, bookkeepers, and accountants. Responsibilities include managing customer inquiries via phone and Salesforce, providing accurate information, and ensuring customer satisfaction while achieving service targets.

As a Customer Experience Specialist at Xero, you will assist customers in resolving issues related to payroll and accounting through email and phone communication. You'll utilize your product knowledge to enhance customer satisfaction while collaborating with team members in a supportive environment. This role involves learning the platform and actively contributing to customer success.

As a Danish-speaking Customer Experience Specialist at Planday, you'll serve as the first point of contact for Danish-speaking customers. Responsibilities include communicating via chat and email, resolving customer inquiries, troubleshooting issues, and collaborating across teams to enhance customer satisfaction.

As a Conversion Optimization Specialist at Xero, you'll execute conversion optimization strategies, analyze A/B tests, and collaborate with teams to enhance user engagement and revenue across marketing channels.

As a Customer Experience Specialist at Xero, you will support small business owners and accountants by providing guidance and resolving their queries on using Xero's platform. You'll manage customer inquiries using Salesforce, ensuring accurate case handling while maintaining customer satisfaction and productivity targets. Your role is crucial in delivering exceptional customer service and adapting to meet customer needs.