The Commercial Customer Success Manager at Udemy will manage a portfolio of 60-70 Commercial customers in EMEA, focusing on driving engagement and revenue retention through high-touch and tech-touch strategies. Responsibilities include renewing contracts, collaborating with sales for expansion, developing customer success plans, and acting as the voice of the customer to improve the overall experience.

As the Head of Customer Success for India, you'll lead a high-performing team, implementing and driving the customer success strategy to achieve retention and expansion targets while building relationships with customers and internal stakeholders to ensure exceptional service and business outcomes.

The Director of Customer Success at New Ventures at Udemy will be responsible for leading the Customer Success function in Japan, Korea, Vietnam, and China. The role involves developing and executing Customer Success strategies, working closely with partners, optimizing the customer journey, and building cross-functional relationships within the organization.