Top Customer Success Jobs
The Enablement Manager in Customer Experience will develop and implement the CX Enablement program, create training content, manage knowledge resources, and ensure support teams are equipped with necessary information and tools to enhance customer experience. Responsibilities include collaborating with leadership, monitoring training effectiveness, and promoting continuous learning.
As an Escalations Specialist in Content Integrity, you'll ensure adherence to Trustpilot's guidelines, handle content disputes, educate users, and support various internal teams to maintain brand integrity. Your role involves investigating cases, managing escalations, and contributing to content moderation processes.
The Customer Success Manager ensures customer satisfaction and retention for French-based clients by building relationships, understanding their business needs, and promoting Trustpilot’s products. Responsibilities include onboarding clients, upselling products, and advocating for client needs within the organization.
As an Escalations Specialist in Content Integrity, you will ensure compliance with Trustpilot's guidelines by identifying misuse and educating users and businesses. You'll manage disputes, support legal teams, and act as an escalation point for front-line agents, ensuring clear communication and resolution of issues.
As an Account Manager for Trustpilot, you will establish strong relationships with Benelux customers to ensure their satisfaction and effective product usage. Responsibilities include customer retention, upselling products, onboarding clients, and ensuring contract renewals while acting as a trusted advisor.
As the Customer Experience Enablement Manager, you will oversee the development of the CX Enablement program to support the customer support teams in delivering a great customer experience. Responsibilities include training program development, knowledge base maintenance, and continuous improvement of support team skills.
The Escalation Specialist will ensure adherence to Trustpilot's content guidelines by identifying misuse and educating users and businesses. Responsibilities include managing disputes, collaborating with various internal teams, handling legal communications, and resolving escalated tickets. The role involves thorough investigation and clear communication regarding content integrity.
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