Top Customer Success Jobs
As a Customer Care Specialist at Toast, you will provide top-tier customer support primarily over the phone, troubleshoot technical issues, maintain accurate records, and collaborate with cross-functional teams. The role requires 2+ years of experience in a similar role, strong communication skills, and the ability to work independently in a fast-paced environment.
As a Customer Care Manager at Toast, you will manage and coach a team of agents addressing issues related to Toast Devices. Responsibilities include ensuring productivity, conducting training, providing feedback through quality assurance, and facilitating communications between agents and other departments to enhance customer support processes.
As a Bilingual Customer Care Manager, you will manage a team supporting international customers. Responsibilities include coaching agents, improving service delivery, overseeing customer journey experiences, and collaborating with internal teams for process improvement.
Featured Jobs
As a Bilingual Customer Care Specialist, you'll provide excellent customer service to Toast customers by answering calls, troubleshooting hardware and software issues, and ensuring timely resolutions. Responsibilities include maintaining records in Salesforce, collaborating with team members on complex issues, and staying updated on Toast's product offerings.
As a Customer Care Manager, you will lead a team of agents supporting international customers while ensuring high-quality interactions and efficient service delivery. Responsibilities include coaching team members, managing attendance, supporting escalations, and facilitating change within the organization to enhance customer satisfaction.
The Customer Care Manager at ToastNow will lead a team of customer service agents, focusing on enhancing customer relationships through effective management and training. Responsibilities include coaching on technical troubleshooting, maintaining communication with team members, developing their skills, and handling escalated issues from senior leadership. The role requires extensive product knowledge and experience in ensuring customer satisfaction.
As a Payments Customer Care Expert, you will engage with Toast customers to provide support for complex billing inquiries and payment processing issues. Responsibilities include troubleshooting, maintaining customer records in Salesforce, and collaborating with team members to enhance customer satisfaction.
As a Customer Care Specialist, you will provide exceptional support to Toast customers through calls, chats, and emails. You will leverage your product knowledge and problem-solving skills to ensure high satisfaction and effectively address customer inquiries while expanding your knowledge of Toast's offerings.
As a Senior Customer Care Tech Specialist at Toast, you'll provide exceptional customer service through chat and phone support by leveraging technical expertise and product knowledge to address customer questions and problems. Collaboration and effective communication are key as you manage various customer interactions and expand your knowledge of Toast's offerings.
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