Top Customer Success Jobs

The Customer Success Manager oversees customer satisfaction, drives product adoption, and engages in strategic initiatives for revenue growth. This role requires collaboration with cross-functional teams to enhance customer experiences and retention.

Manage a team of agents for Enterprise customer care, ensuring productivity and customer satisfaction. Facilitate communication across teams and drive process improvements.

Analyze customer interactions to enhance the customer experience, drive process improvements, and provide data-driven insights. Collaborate with stakeholders and monitor key metrics to elevate user satisfaction.

As a Senior Customer Success Manager at Toast, you will serve as the main point of contact for enterprise customers, driving product adoption and customer satisfaction. Responsibilities include relationship building, consultative engagement to retain SaaS revenue, facilitating customer demos, and collaborating across internal teams to resolve customer issues and gather feedback.

Assist customers with inquiries regarding Toast Capital products, providing excellent service through calls, emails, and chat. Manage relationships and ensure customer satisfaction while adhering to compliance requirements.

The Customer Onboarding Consultant manages client relationships during onboarding, ensuring installations and customer timelines are met while acting as a Toast expert.

The Customer Onboarding Consultant manages customer relationships post-booking, ensuring successful onboarding, implementation, and transitioning customers to the post-live phase while utilizing Toast's resources.