The Customer Service Trainer at Zoro is responsible for creating and facilitating ongoing training sessions for existing staff, mentoring through collaboration with supervisors, managing classroom activities, developing training programs, utilizing data for performance improvement, and maintaining training records.

As a Customer Service Associate, you will provide exceptional service to customers by resolving inquiries and issues, assisting with orders, and maintaining effective communication. You'll work in a fast-paced environment, utilize CRM tools, and ensure customer satisfaction through detailed product knowledge and problem-solving skills.