Top Customer Success Jobs
The Customer Support Engineer II will provide technical support for Imprivata products to external customers and partners. Responsibilities include diagnosing complex software issues, managing case details via Salesforce, mentoring team members, and maintaining effective relationships with customers. The role requires effective communication and time management skills while ensuring customer satisfaction and adhering to service-level agreements.
The Customer Support Engineer I provides technical support for Imprivata products to customers, diagnosing and resolving complex software issues, managing cases in Salesforce, and maintaining strong communication with clients. Responsibilities include creating knowledge articles, collaborating across teams, and ensuring customer satisfaction.
The Manager, Customer Success Engineering will oversee the Customer Success Engineers, guiding technical engagement and strategies for customer satisfaction while driving team performance and cross-functional initiatives. This role encompasses operational management, personnel development, and collaboration with engineering and product management to enhance customer experience and value.
The Senior Manager of Customer Success is responsible for maintaining and growing annual recurring revenue (ARR), setting team vision and strategy, resolving customer issues, and collaborating across teams to ensure a consistent customer experience. This role also involves mentoring Customer Success Managers, managing personnel, and driving program improvements.
The Chief Customer Officer is responsible for driving a customer-first approach in the organization, managing customer success and support teams, optimizing customer lifecycle management, and leading M&A activities. This role focuses on enhancing customer value and adoption while collaborating across departments to ensure a seamless customer experience.
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