The Customer Success Manager will master the Rokt platform, optimize client campaigns, work with the sales team to meet marketing goals, build relationships with stakeholders, and provide strategic account recommendations to enhance client returns. This role emphasizes account planning, relationship management, and performance tracking.

As a Customization Specialist at Aftersell by Rokt, you will customize cart drawers for merchants using HTML, CSS, and JavaScript, while maintaining communication regarding requests and progress. You will also handle customer support and create documentation for the customizations you implement.