As a Customer Advisor at Rapid7, you will act as a trusted advocate for clients, helping them improve their security posture through tailored recommendations. Responsibilities include coordinating with teams, providing expertise on industry security trends, assisting with technology deployment, and maintaining strong advisory relationships with clients.

The Lead Customer Researcher will drive customer understanding by executing research strategies, developing measurement programs, and influencing product and service evolution. They will collaborate cross-functionally to enhance customer-centric experiences and share insights across the organization to inform decision-making.

The Senior Customer Success Manager at Rapid7 is responsible for managing customer relationships, driving product adoption, ensuring customer satisfaction, and identifying opportunities for upselling and cross-selling. They will oversee the deployment of solutions and monitor customer health metrics, while also producing comprehensive success plans tailored to each customer's needs.