Top Customer Success Jobs
The Director of Client Implementation will lead the client onboarding process, enhancing the implementation function and client experience at Sustainalytics. Responsibilities include building a roadmap for client implementation, improving processes, managing third-party relationships, and mentoring the team to ensure a high-quality onboarding experience all while collaborating cross-functionally to meet client needs.
The Customer Success Manager at Morningstar will ensure top-tier support for clients using Morningstar Direct, working to enhance service delivery and customer satisfaction. Responsibilities include managing client relationships, facilitating onboarding, resolving issues, and contributing to product improvements and renewals.
The Content Implementation Specialist will manage and distribute marketing content, perform data analysis, and collaborate with multiple teams to ensure the effective communication of the Morningstar brand. Responsibilities include overseeing content performance analytics, creating a company content calendar, and maintaining marketing collateral.
The Customer Success Manager will provide high-quality support to clients, ensuring they achieve their goals with Morningstar Direct. Responsibilities include enhancing service delivery, managing client relationships, facilitating onboarding, resolving issues, and driving renewal rates by focusing on client satisfaction.
Seeking a Workday HCM Specialist to support Workday product roadmap developments, user training, and document creation. Responsibilities include providing user support, aligning with global process owners, and influencing the Workday product roadmap.
The Collections Specialist will manage the accounts receivable process, resolving overdue bills, collecting payments, assisting with client issues, and providing invoice analysis. This role includes collaboration with Sales, monitoring accounts, managing payment extensions, and supporting month-end close activities.
The role involves managing client relationships for a portfolio of regional clients, supporting ESG strategy development, executing account management plans, and ensuring excellent client service. Responsibilities include developing upsell opportunities, identifying risks, and overseeing timely responses to client needs.
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