The Technical Support Engineer II will serve as a front-line support contact, addressing incoming technical inquiries, and managing customer cases from receipt to resolution. Responsibilities include ensuring timely resolution of support cases, educating users, and collaborating with product and customer success teams for escalated issues.

The Associate Customer Success Manager at LogicMonitor will ensure customer success by driving product adoption, managing renewal cycles, identifying growth opportunities, and serving as a trusted advisor. Responsibilities include onboarding, training, addressing customer issues, and collaborating with sales and technical teams for account growth.

The Associate Customer Success Manager ensures product success for LogicMonitor customers by driving adoption, providing training, and managing subscription renewals. This role involves identifying growth opportunities, addressing issues proactively, and collaborating with account teams to enhance customer experience.