Top Customer Success Jobs
The Director Customer Success Management will lead the Americas-based team, focusing on driving customer success, expansion, and renewals. Responsibilities include maintaining high customer satisfaction, proactive planning for revenue goals, developing strategic success plans, and building leadership connections with customers. This role also requires collaboration across teams and the ability to diagnose customer needs to deliver actionable solutions.
The Senior Customer Success Engineer will engage with clients to understand their needs, develop innovative solutions, guide product implementation, collaborate with cross-functional teams, and mentor junior members to ensure successful adoption of the Technology Risk and Compliance product.
As a Senior Consultant for S/4HANA Transformation, you will lead business transformation initiatives, advising customers on utilizing LeanIX for their technology transformations, and working on SAP S/4HANA projects for significant global brands. Your role includes supporting management in building a transformation advisory team, knowledge sharing, and collaboration with sales and SAP experts.
As a Customer Support Specialist, you will support and resolve customer issues related to SAP LeanIX products, build strong customer relationships, and coordinate with internal teams to improve customer experience. You will also contribute to knowledge sharing and mentor colleagues.
The role involves managing partner relationships, especially in complex projects, supporting teams using SAP LeanIX, and ensuring adherence to best practices. The manager collaborates across various teams to optimize partner success, identifies expansion opportunities, and tracks key metrics related to partner relationships.
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