Top Customer Success Jobs
The Senior Billing & Contract Specialist manages an MSP/Partner collections portfolio, ensuring timely collection of outstanding payments, resolving payment disputes, maintaining accurate records, and communicating with customers and internal teams. Responsibilities include processing billing, responding to inquiries, and assisting with month-end closing activities.
As a Partner Customer Success Manager, you will work closely with various teams to enhance partner experiences, oversee customer onboarding, provide guidance for product adoption, identify expansion opportunities, and serve as a primary point of contact for partners' needs.
Provide technical support and troubleshooting for JumpCloud's customers, especially focusing on SSO technologies. Manage support tickets, collaborate with teams, and maintain knowledge base articles while ensuring the timely resolution of customer issues.
As a Technical Support Engineer, you'll provide top-notch technical support to customers, resolving critical issues via various channels. Your role includes managing support tickets, collaborating with engineering teams, maintaining documentation, and ensuring customer success during product transitions, all while being on-call for urgent cases.
Provide technical support and troubleshooting for complex issues, manage support tickets, collaborate with engineering teams, and maintain internal knowledge bases while ensuring high-quality customer experience. Responsible for direct communication with customers via various support channels including phone, email, and chat.
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