Top Customer Success Jobs
The ISA Transfer Specialist is responsible for managing the transfer of Individual Savings Accounts while ensuring compliance with financial regulations and maintaining high standards of customer service. The role requires working closely with other teams to provide solutions that enhance client experiences and drive operational efficiency.
As a Call Center Customer Service Specialist at Chase, you will focus on assisting customers with fraud, collections, and transactions while providing outstanding service. Your role will involve processing customer inquiries, demonstrating negotiation and decision-making skills, and utilizing multiple technologies effectively in a fast-paced environment.
The New Client Engagement Manager will lead a team focused on onboarding new Business Banking clients, ensuring exceptional service and experience. Responsibilities include fostering relationships, enhancing onboarding processes, providing training, and ensuring compliance with regulations while managing client escalations.
Featured Jobs
As a Customer Service Analyst at JP Morgan, you will support clients with exceptional service via email and phone. Your role will involve handling customer queries, escalating unresolved issues, and providing training to users. You'll identify areas for improvement in the service desk and maintain contact with customers throughout their ticket life cycle.
As a Credit Card Collections Specialist II, you will engage with customers through inbound and outbound calls, focusing on resolving financial issues and recovering charged-off accounts. The role requires strong communication and negotiation skills while adhering to regulatory practices in a fast-paced call center environment.
As an Internal Client Advisor Retirement Plan Specialist, you will support advisors and Chase middle market banking clients with retirement solutions. Responsibilities include educating advisors, providing market insights, implementing sales processes, and managing client pipeline to enhance retirement outcomes.
As a Fraud Specialist III, you will provide exceptional customer service through phone and chat, assisting with financial needs while handling fraud-related duties such as identifying, investigating, and resolving fraud issues. You'll ensure compliance with regulations and improve fraud prevention and detection strategies, engaging directly with customers.
The Presentations Specialist creates and formats documents like pitch-books and proposals primarily using Microsoft Office and design software. Responsibilities include executing daily workflows, leading portions of projects, enhancing client satisfaction, and assisting in staff training, while adhering to confidentiality guidelines.
The Know Your Customer Senior Associate will support client-facing teams in ensuring compliance of KYC records. Responsibilities include conducting due diligence, verifying client data, and communicating issues to management. The Associate will work on various migration and remediation projects while maintaining confidentiality and quality standards in client service.
As a Customer Service Analyst, you will provide excellent client support in Spanish and German, resolve queries, maintain communication throughout ticket lifecycles, and identify areas for service desk improvement. This role emphasizes proactivity, discretion, and a customer-focused mindset.
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