The Customer Support Analyst will provide outstanding customer support for users of the Immersive Labs platform, guiding them through its tools and features, diagnosing software issues, and ensuring swift resolution of support tickets. This role is focused on enhancing the customer experience and requires strong problem-solving skills.

As a Senior Customer Success Manager, you will oversee customer onboarding and ensure their success with our cybersecurity platform. You will partner with customers to identify their strategic objectives, create communication plans, and collaborate with internal teams to enhance customer experiences and drive upsell opportunities.

As the Customer Experience Operations Lead, you'll optimize digital customer journeys, analyze customer data for retention strategies, improve customer success processes, and collaborate with various teams to enhance customer experience. You'll also provide training, prepare reports, and advocate for customers in social media.