As a Senior Customer Success Manager at Immersive Labs, you will lead customer onboarding and ensure their success by understanding strategic objectives and facilitating effective communication. You will collaborate with product teams, drive customer success reviews, and identify upselling opportunities, all while being a champion for the customer experience.

As a Customer Success Manager at Immersive Labs, you will partner with clients to ensure effective onboarding and outcome achievement. Responsibilities include training clients, setting strategies and objectives, collaborating with teams, identifying upsell opportunities, and conducting customer success reviews to ensure value delivery.