As a Specialist in Product Support at FourKites, you will become a product expert and provide high-quality support to customers via phone, email, and chat. Your role involves troubleshooting issues, identifying process improvements, and collaborating with engineering to resolve bugs. You will also provide training and educate internal users about the product.

As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.

As a Customer Success Manager at FourKites, you will build consultative relationships with your customers to enhance adoption, drive usage, ensure satisfaction, and identify upsell opportunities. You'll facilitate executive business reviews, manage account escalations, and advocate for customer needs internally, contributing to customer retention and advocacy.